At Perla Western Wear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your experience is as smooth as possible.

1. Eligibility for Returns

• Return Window: You may return items within 30 days from the date of purchase. Returns must be initiated within this period to be eligible for a refund or exchange.
• Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact. We cannot accept returns for items that do not meet these criteria.

2. How to Return an Item

• Contact Us: Before returning an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] to obtain a Return Authorization (RA) number.

• Prepare the Return: Pack the item securely, including the original invoice and any tags. Clearly write the RA number on the outside of the package.

• Ship the Return: Send the package to the following address:

  Perla Western Wear
  Returns Department
  10104 Veterans Memorial Dr #2031
  Houston, TX 77038, United States

  We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received.

3. Refunds and Exchanges

• Refunds: Once we receive and inspect your return, we will process a refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
• Exchanges: If you prefer an exchange, please let us know at the time of return. We will process the exchange based on the availability of the requested item. If the item is out of stock, we will offer a refund or store credit.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Sale items (unless defective or incorrect)
• Custom or personalized items
• Gift cards

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a replacement or issue a refund for the affected item.

6. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. Original shipping fees are non-refundable.
• Free Returns: Occasionally, we may offer free return shipping promotions. These promotions are subject to change and will be clearly communicated at the time of purchase.

7. Contact Us

For any questions or concerns about our Returns Policy, please contact us:

Perla Western Wear
10104 Veterans Memorial Dr #2031
Houston, TX 77038, United States
📞 +1 281-272-2876
📧 perlaww99@gmail.com